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      Q: Why is Foodabox different? 
       
      We constantly strive to provide the best shopping experience for all our customers. Whether it's price, service, speed, or product quality, you will always find the best value here.
       
      Q: What are the materials used by Foodabox in manufacturing the packagings? 
       
      All of our paper packagings are either made from high quality food grade paper or Kraft paper directly import from countries like Finland and Thailand. 
       
      Q: Are your packaging leak-proof? 
       
      All of our paper food boxes, cups, bowls and trays are leak-proof, microwaveable, and freezable. 
       
      Q: Am I allowed to purchase lesser quantity or loose pack? 
       
      Yes, you can. Kindly contact us to obtain the quotation.
       
      Q: I wish to order in bulk, can I receive special rate for the purchase? 
       
      Yes, you can. Kindly contact us to obtain the quotation. 
       
      Q: What kind of payment options do Foodabox offer? 
       
      Method 1: Cash 
       
      Customers are allowed to drop by our sales office to pick up the items and make payment directly here. No delivery charges will be imposed on walk-in customers. 
       
      Sales Office Address:
      C-17-16, Empire Damansara, SOHO 1,
      Jalan PJU 8/8, Damansara Perdana,
      47820, Petaling Jaya, Selangor.
       
      Method 2: Bank Transfer
       
      Online or Offline bank transfer (cash or cheque) is made payable to FOODABOX DOT COM SDN BHD, please find our bank account information below:
       
      Bank: CIMB Bank Berhad
      Account No: 80084 35455
      Account Name: Foodabox Dot Com Sdn Bhd
       
      Kindly state your payment reference when checking out in order for us to verify and expedite your order.
       
       
      Important note: Kindly be reminded that your order will not be shipped until the payment has been cleared on our side. Thank you for your kind understanding. Should you require further clarification, please do not hesitate to contact us at +60 1110-988 010 (Ms. Stella).
       
      Q: Can I return an item after it is delivered to me?
       
      Goods sold are neither returnable nor refundable. Otherwise a cancellation fee of 20% on purchase price will be imposed.
       
      Q: I can't find a particular product/item I want on Foodabox online store, what can I do?
       
      Kindly contact us at [email protected] or call us at 03-8688 2369 for further enquiries. We will try our best to assist you or recommend you an alternative. 
       
      Q: I wish to become your agent to distribute the packagings, to whom should I contact? 
       
      You may contact us directly at +60 3-7621 0698/+60 1110-988 010 (Ms. Stella).
       
      Q: How secure is shopping with Foodabox ?
       
      We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers), the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order.
       
      SSL encrypts your order information to avoid the decoding of that information by anyone other than Foodabox. To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https".
       
      We endeavor to make every transaction you make at Foodabox 100% safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping at Foodabox.
       
       
      Q: I have signed up with Foodabox but unable to login with my password. Why?
       
      One of the possible problem is that your account is not verified. An email with verification link will be sent to your registered email address for verification purpose, please click on the verification link to activate your account.
      Alternatively, kindly contact us at [email protected] for technical assistance.
       
      Q: I have a user account with Foodabox but forgot my password, what should I do ?
      Head over to My Account page and click on the Forgot password link. You will be prompted with a window and please enter your email address (it must be the same email address you registered with us. The password will be sent automatically to the registered email address.
       
       
      Q: I have a user account with Foodabox, how do I change my personal info and shipping address ?
       
      Go to My Account page, login and you can modify your account details there.
       
       
      Q: Can I purchase from Foodabox without creating any account?
       
      Yes, you may check out as guest. However, once you have created an account with us, it will be easier for you to shop with us next time. All your personal and address information will be automatically retrieved from your account.
       
       
      Q: How can I find out the latest news and promotions?
       
      Just subscribe to our newsletter, which we published monthly to get latest updates about our New Arrivals, Best Seller Products and Special Deal. 
       
       
      Q: I have received a few emails from Foodabox. What are Orders Received, Orders Processed and Order Shipped?
       
      Order Received: This email informs you that Foodabox has received your orders and will process it as soon as possible.
      Order Processed: This email confirms Foodabox has processed your order. 
      Order Shipped: This email confirms that Foodabox has delivered/shipped the order to your shipping address.